Shipping policy
Shipping Policy
Last updated: June 16, 2026
Thank you for shopping with NACAVIE.
This Shipping Policy explains how we process, ship, and deliver orders placed through nacavie.com.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
Business days do not include weekends or public holidays.
During peak seasons, promotional periods, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay in processing your order, we will do our best to notify you by email.
Shipping Destination
We currently ship to the United States.
If your country or region is not available at checkout, it means we do not currently offer shipping to that destination.
Shipping Rates
For orders shipped to the United States, we currently offer:
Standard Shipping: $6.99
Free Shipping: Available on orders over $79
Free shipping eligibility is calculated based on the order subtotal after discounts and before any applicable shipping fees, taxes, duties, or other charges.
Estimated Delivery Time
Our estimated delivery time for Standard Shipping is:
7–15 business days after shipment
Please note that delivery times are estimates only and are not guaranteed.
Shipping delays may occur due to carrier delays, customs processing, weather conditions, holidays, incorrect shipping information, security checks, or other circumstances outside of our control.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, where available.
Tracking information may take 24–72 hours to update after the package has been shipped.
If your tracking information has not updated immediately, please allow some time for the carrier system to refresh.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
NACAVIE is not responsible for orders delayed, lost, or returned due to an incorrect, incomplete, or undeliverable shipping address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that the shipping address can be changed once an order has been processed or shipped.
Refused, Unclaimed, or Undeliverable Packages
If a package is refused, unclaimed, returned due to an incorrect address, or returned because the customer was unavailable to receive it, the original shipping fee and any return shipping costs may be deducted from the refund.
If the package is returned to us and can be reshipped, additional shipping fees may apply.
Lost or Stolen Packages
If your package is marked as delivered but you cannot find it, please first check with your local carrier, household members, neighbors, front desk, mailroom, or building management.
NACAVIE is not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery.
However, if you need assistance, please contact us at:
We will do our best to help you review the situation.
Customs, Duties, and Import Fees
Depending on your location and local regulations, customs duties, import taxes, or other fees may apply.
These charges are not included in the product price or shipping fee unless otherwise stated at checkout.
Customers are responsible for any applicable customs duties, taxes, or import-related fees required by their local authorities.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
We can only change or cancel an order before it has been processed or shipped.
Once an order has been shipped, it cannot be canceled.
Shipping Fees
Shipping fees are non-refundable unless the item is damaged, defective, or incorrect.
If you return an item, the original shipping fee will not be refunded unless otherwise required by law or unless the return is due to an error on our part.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us at:
